.snowflake{position:fixed;top:-10px;z-index:9999;user-select:none;pointer-events:none;color:rgba(255,255,255,.3);animation:fall linear infinite}.incident-item{position:relative;margin-bottom:24px;cursor:pointer}.incident-item::before{content:"";position:absolute;left:-26px;top:10px;width:12px;height:12px;background:var(--green);border-radius:50%;border:2px solid var(--bg-card)}.incident-card{background:rgba(255,255,255,.03);border:1px solid var(--border);border-radius:12px;padding:20px;transition:all .3s}.incident-card:hover{background:rgba(255,255,255,.05);transform:translateX(4px)}.incident-header{display:flex;justify-content:space-between;align-items:flex-start;gap:16px;margin-bottom:12px}.incident-title{font-weight:600;font-size:16px}.incident-badge{background:rgba(0,255,136,.1);color:var(--green);padding:4px 12px;border-radius:12px;font-size:12px;font-weight:600;white-space:nowrap}.incident-meta{display:flex;gap:16px;font-size:13px;color:var(--text-muted);margin-bottom:12px}.incident-summary{font-size:14px;color:var(--text-muted);margin-bottom:12px}.incident-tags{display:flex;flex-wrap:wrap;gap:8px}.incident-tag{background:rgba(255,0,0,.1);border:1px solid rgba(255,0,0,.3);color:var(--red-bright);padding:4px 10px;border-radius:6px;font-size:12px}.modal.active{display:flex;align-items:center;justify-content:center}.modal-info-item h4{font-size:12px;color:var(--text-muted);text-transform:uppercase;letter-spacing:.5px;margin-bottom:8px}.modal-info-item p{font-size:15px;font-weight:600}.timeline-update{background:rgba(255,255,255,.03);border-left:3px solid var(--green);border-radius:8px;padding:16px;margin-bottom:16px}.timeline-header{display:flex;justify-content:space-between;margin-bottom:8px}.timeline-status{font-weight:700;font-size:14px}.timeline-time{font-size:12px;color:var(--text-muted)}.timeline-message{font-size:14px;color:var(--text-muted);line-height:1.6}